Special Tuesday Word of Mouth – What I Did on Summer Vacation – August 9, 2011

August 9, 2011 at 6:00 am | Posted in Blog | Leave a comment
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Hamptons Creative Group - Word of Mouth Blog

Word of Mouth – August 9, 2011

What I Did on Summer Vacation


Ok, summer is nowhere near over. But, it’s always fun to share stories – especially ones that have surprises. The first part of my story certainly came as a surprise right away. I was walking out of a local grocery store and noticed a large truck parked near my vehicle and a man standing close by, clearly waiting for someone.

It turned out he was waiting for me. 

I had never met this person and it was apparent from his face he wasn’t in the best of moods.

“Excuse me,” he directed toward me as I approached. “Is this your vehicle?” He pointed toward my SUV – the Hamptons Creative roaming office and doggie mascots Scout and Lulu’s taxi I call Lady Liberty.
“It is,” I said.
“Well,” the man began to confess, “I backed into it with the hitch on my truck.”
Sure enough, Lady Liberty had sustained quite a thwack. This man, however, is the surprise. He had waited quite a while in that parking lot for me to come out. Not only did he apologize profusely, he gave me all the information for a great local auto-body shop and said he’d pay for the whole repair.
The auto-body shop has been in the area for years and has remained family owned the entire time. Not only did they restore Lady Liberty’s outside damage, they took it to a car wash to clean up the mascot’s left behind fur from earlier in the day! The shop also tuned my radio to 88.3 WPPB-FM – my favorite AND their favorite station. (Hamptons Creative Group coincidently underwrote WPPB’s Facebook page, which led to a great conversation on how even old, established local businesses are using Facebook and other social networking sites to reach customers.)
We typically hear stories of coming out to the parking lot to find damages with no one takingLady Liberty restored to glory. responsibility and auto-body shops making a bad condition worse. Responsibility and going a step beyond make quite an impression.
It’s important to make those impressions both in the physical world and in virtual settings such an your online presence. It’s the best way to turn surprises into success stories.

Ask me how I can help you tell your success story.
Look for the part two of my story later this month to find out what I mean by “hail storms and top-secret tomatoes.”

Linda Miller, CEO
Hamptons Creative Group

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